The pool section is very dated, the floor ceramic is cracked and the kids pool always had sand in it. The beach is gorgeous, there are sufficient places to sit in the shade. Réservations at restaurants were also not possible (except for one) and lineups were pretty big after 7pm. Room service is much better than the buffet dinner. They have a pasta bar for lunch and dinner which is decent. The meat sections at the bar is very limited, there are not many choices, but their salads and fruits were very fresh and tasty. In the steakhouse, we had an incident where we found a large plastic packet inside an empanada - no one came to apologize or anything. The wine was horrible, every restaurant had the same brand of wine but they all tasted differently. When asking for drinks at the restaurants, we could not benefit from the upgraded drinks (for the club preferred), we were told we have to go get them ourselves). We had to ask multiple times to be served with water or coffee, sometimes at dinner the waiter would come present himself and then not show ip for 45 minutes. Entertainment for adults was nice, every night there was a different show in their theatre. They air youtube videos for 15 minutes and then there is a "cinema night" where the kids watch movies at the kid's club. We felt like we paid for that option for nothing, since everyone was able to go into those bars, they did not ask us if we were club preferred. The club preferred privilege allowed us to go to certain bars (which had better alcohol brands like chivas, black label, gran marnier). It allows a buttler who was reachable over Whatsapp and could answer our questions. The club preferred extra option is not worth it. We booked a semi ocean view for 13 days, in the club preferred section. Hi, this was advertised as a 5 star hotel, but it is far from that.
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